Refund and Cancellation Policy

If you are purchasing as a consumer (for purposes other than your employment, trade, craft or profession) you have the right to cancel your order within 14 days without giving any reason. Please note that your right to cancel will not apply if you are using our service for your trade, business or profession, for example, if you are using our products for the purpose of producing music other than for your personal use rather than distributing it to others, or commercialising it in any way.

If a right to cancel applies to you, to exercise that right you must inform us of your decision to cancel by a clear statement (e.g. by post or e-mail) before the cancellation period expires. 

If you are purchasing digital content, you will no longer have a right to cancel if you begin downloading that content.  If you are purchasing a service, and you exercise your right to cancel after we begin supplying the service, then you will need to pay for the service which has been supplied up to the time you cancel, in proportion to the price of the whole service.

You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions.  More information about how to cancel is set out in our terms and conditions available here: https://help.loopmasters.com/hc/en-us/articles/7718290657172

- Your bank / Paypal account was illegally charged (fraud).

- You provide a reasonable explanation why the refund needs to be made.

- You have not begun downloading relevant digital content.

 Please note that we do not typically offer a refund if you have accessed the sounds by downloading them.

Eligibility

Where you are eligible, in accordance with our terms and conditions, and the circumstances described above, refunds are only available for 60 days from the date of purchase (found in your Order Confirmation Email). Whenever you feel there is a particular condition which qualifies you for a refund, please click here to get in touch with our Customer Care Team - we'd be more than happy to help!

Please be sure to make informed purchases. Each product is clearly labelled with what it contains and what software it requires.

If you are in any doubt as to the suitability of the product you are ordering, please listen to the demo of the product on this website or contact If you have any questions or issues, please get in touch with our Customer Care Team before you purchase to ensure that it is suitable for your purposes - we'll be happy to answer any questions.

Prices are subject to change without notice. All trademarks are the property of their respective companies. All rights reserved. All information was correct at the time of going to print, errors and omissions excepted.

Loopcloud subscription refunds
To be eligible for a Loopcloud subscription refund, both of the following must be true: 

1. The points for the subscription must be unspent.
2. The payment must have been made recently (within the last 3 months).

If you are eligible and would like to request a subscription refund, please click here to get in touch with our Customer Care Team - we'd be more than happy to help!