If you're having trouble downloading your sample pack, make sure your computer's hard drive has enough free space. It's advisable that you always keep at least 5 GB of free space on your hard drive to ensure smooth downloads.
It is not advisable to download large files on wireless connections as if they cut even for a brief second that will terminate the connection with the Loopmasters site and the download will be affected. So where possible use a fixed line connection.
Please ensure you download no more than 4 products at once as downloading more than this will cause an error and your download attempts will still be counted.
We recommend that you use Loopcloud, our new service which is not affected by download issues and has a host of advantages for you including instant access to your purchased sounds.
With Loopcloud, all of your Loopmasters purchases will be available in your Loopcloud library, and you can browse the contents of a sample pack and download individual sounds, as well as full packs. You can also sync Loopcloud with your DAW and audition samples in time with your projects before you buy them, then instantly drag/drop the sounds you need into your DAW.
If you have any questions about Loopcloud, or you're having issues with your download, please get in touch with our Customer Care Team and we'd be happy to help!
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